So I'm at work today, like most days, and I fire up Internet Explorer which opens about half a dozen tabs of my selected homepages. Two of these, are mailboxes on my mail server at home. Running my own mail server means that if I change ISP, I don't need to change my email address, and that is a good, good thing. So anyway, I'm greeted with that "friendly" screen that indicates the server could not be contacted, and assume the problem must be the connection at home. Every now and then, the connection will drop out and I'll need to tell it to reconnect. No biggy, I'll give my wife a call and we'll get it sorted...
When I call my wife, I learn that she's had no internet all morning, and is quite keen for me to resolve it. So we reboot the modem, and everything comes up as it should, but still no internet access for her, and no mail for me. What's going on?
So I do a
tracert to my home server's IP, and what do I find? Please observe:
Tracing route to mail.warners.net.au [202.134.252.185]over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 203.26.89.254 2 1 ms 2 ms 2 ms 192.168.1.1 3 2 ms 8 ms 202.59.24.504 4 ms 4 ms 4 ms 202.59.16.49 5 255 ms 315 ms 343 ms 61.31.59.202.static.soulaustralia.com.au [202.59.31.61] 6 12 ms 11 ms 11 ms 97.25.194.203.static.comindico.com.au [203.194.25.97] 7 11 ms 11 ms 11 ms ge6-2.bdr03-kent-syd.comindico.com.au [203.194.28.249] 8 13 ms 11 ms 28 ms POS2-1-0.un1.optus.net.au [202.139.129.221] 9 20 ms 25 ms 31 ms ge-wan5-1.o2gsc76f03.optus.net.au [61.88.178.230] 10 13 ms 17 ms 13 ms 59.154.19.54 11 14 ms 15 ms 20 ms ains-202-126-99-205.ains.net.au [202.126.99.205]12 19 ms 16 ms 15 ms ains-l2tp-lns2-syd.ains.net.au [202.126.99.99] 13 18 ms 15 ms 15 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209] 14 79 ms 49 ms 54 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]15 19 ms 21 ms 18 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209] 16 18 ms 15 ms 19 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]17 24 ms 16 ms 25 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209] 18 37 ms 42 ms 42 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]19 23 ms 21 ms 19 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209]20 24 ms 21 ms 23 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]21 25 ms 48 ms 97 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209] 22 205 ms 133 ms 130 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]23 32 ms 29 ms 27 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209] 24 25 ms 21 ms 27 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]25 27 ms 26 ms 30 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209]26 21 ms 23 ms 22 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]27 36 ms 26 ms 26 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209]28 21 ms 38 ms 24 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]29 23 ms 21 ms 30 ms nbb-nbrt20201-syd.ains.net.au [202.126.99.209] 30 41 ms 24 ms 24 ms ains-l2tp-lns1-syd.ains.net.au [202.126.99.210]
Trace complete.For the slightly less tech savvy amongst us, let me explain that what you're looking at is the path taken across the internet from me at work to my computer at home. This path should jump from point to point until it reaches my home PC. However, if you look at line 13, and then line 15, and then line 17, etc. etc. you'll notice that they're the same. Also, lines 14, 16, 18, etc. are all the same. And then right down at line 30 - does that look like the address I asked it to get to? Ah, no. Why? Because after it goes past 30 hops, it gives up in disgust.
What does this mean? It means my craphouse ISP whom I won't mention by name (
*cough*) have pointed two routers at each other and said to Router A:
"If you're trying to get to Justin's PC, go to Router B"
and then turned to Router B and said:
"If you're trying to get to Justin's PC, go to Router A".
Have you ever been in a public toilet cubicle, and read on one wall "Toilet Tennis: Look other side", and then turned and looked at the other wall, only to find the words "Toilet Tennis: Look other side"?? No?? Well, you're missing out. But basically, that's what's going on here.
Sound intelligent? Yes well - this from a provider who when I first signed up had their mail server blacklisted by Bigpond for being a spam relay. I emailed to let them know and they fixed it, but... that's just BAD. At the time, they were on half a dozen other well-known
DNSBL servers as well.
Anyway - the moral of the story is less of a moral and more of a cry for help. I NEEEEEED a decent internet provider who will give me unlimited 512kbps ADSL for a flat monthly rate. Dodo had crap customer service, and this new provider is slow, and breaks regularly. And I don't
like them. I have a suspicion they use Macs, and that alone would cause me to run screaming away from them at the speed of light. People who use Macs shouldn't run ISPs.
'Nuf said. Hopefully by the time this posts, my connection will be back up. I don't think I'll hold my breath...